Return & Exchange Policy
At Alvimza, your satisfaction is our priority. We want you to shop with confidence, knowing that if something doesn’t work out, we’re here to help.
🔄 Eligibility for Return or Exchange
- Items can be returned or exchanged within 7 days of delivery.
- Products must be: Unused and unworn
- In original packaging with tags attached
- Free from stains, damage, or scent (e.g., perfume).
🚫 Non-Returnable Items
- Cosmetics, makeup, skincare, and intimate lingerie (for hygiene reasons)
- Discounted or clearance sale items
- Gift cards or promotional items.
📝 How to Initiate a Return or Exchange
- Contact us within 7 days of receiving your order:
- WhatsApp: 03055733375
- Email: support@alvimza.com
- Provide:
- Order number
- Reason for return/exchange
- Photo of the item (if damaged or incorrect)
- Once approved, you will be guided on how to return the product via courier.:
📦 Return Shipping Charges
- If the item was damaged, defective, or incorrect — we’ll cover the return shipping.
- For all other reasons (e.g., size change, dislike), you’ll be responsible for return shipping.
💸 Refund Method
- Refunds are processed in the original payment method or via store credit.
- Please allow 7–10 business days for refunds to be reflected after the item is received and inspected.
✅ Exchange Process
- Exchanges are subject to stock availability.
- If an exchange item is not available, we’ll offer a refund or store credit.
Need Help?
- WhatsApp: 03055733375
- Email: support@alvimza.com
- Thank you for shopping with Alvimza — Style of Zeest.
- Your trust means the world to us.
